Refund policy

Return & Refund Policy

We want you to be fully satisfied with your AKIVO WiFi Router UPS. If something isn't right, here's how returns and refunds work.

Return Window
You may request a return within 7 days of receiving your order, provided the product is unused, in its original packaging, and free of physical damage.

Non-Returnable Situations
- The unit shows signs of misuse, tampering, or unauthorized repair.
- The original packaging, accessories, or cables are missing.
- The return request is made after 7 days of delivery.

Damaged or Defective Items
If your AKIVO WiFi Router UPS arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery at team.akivo@gmail.com with your order number and photos/video of the issue. We will arrange a free replacement or repair under the 6-month warranty.

How to Request a Return
1. Email team.akivo@gmail.com with your order number and reason for return.
2. Our team will confirm eligibility and provide return instructions.
3. Once we receive and inspect the returned unit, we'll process your refund or replacement.

Refunds
Approved refunds are issued to your original payment method, or as store credit if you paid Cash on Delivery. Refunds are processed within 7–10 business days of us receiving the returned item.

Return Shipping Costs
- If the return is due to our error (wrong item, defect, damage in transit): we cover return shipping.
- If the return is due to change of mind: the customer covers return shipping costs.

Warranty
All AKIVO WiFi Router UPS units include a 6-month warranty covering manufacturing defects. The warranty does not cover accidental damage, water damage, or unauthorized modification.

Questions? Reach us at team.akivo@gmail.com.